Reading purchases
Refund Policy
Updated September 7, 2026 · Applies to the direct reading purchase flow
01 / DIGITAL CONTENT
A personalized reading, delivered to your account
New purchases cover one personalized report. Generation begins immediately after payment approval with your checkout consent. A report is considered delivered only when the completed result is available in your account. A payment receipt alone is not proof of completed delivery.
02 / CANCELLATION
Cancellation and refunds
Contact us using the contact information on this website and provide your order ID. If generation has not started, you may request cancellation. After personalized generation has begun or the report has been delivered with your consent, change-of-mind refunds may be restricted where permitted by applicable law. This does not limit statutory rights for non-delivery, defects, or an incorrect charge.
03 / FAILED DELIVERY
Failed or incomplete readings
If your reading does not finish, you can retry the same purchased reading without paying again, or request a refund. Failed generation is not treated as completed service. If you were charged but cannot find your reading, contact us with the order ID so we can verify delivery or refund the payment.
04 / PAYMENT ISSUES
Duplicate charges or uncertain payment status
If confirmation is delayed, use the payment confirmation page to check the same order again. Do not make a second payment for that order. Contact us if a duplicate charge appears so we can verify it and refund the duplicate charge.
05 / LEGACY PURCHASES
Earlier credit purchases
Credits and orders purchased under the earlier credit model keep the validity and refund terms applicable at the time of purchase. Existing balances are not automatically consumed or expired by this change. New purchases are immediately initiated report orders and have no annual unused-credit validity period.
06 / SETTLEMENT
Refund processing
Approved refunds are returned to the original payment method through Toss Payments. The time until the refund appears depends on the payment provider and financial institution.
For refund or delivery help, email savannah.girin@gmail.com with your order ID.